Telephone Systems

Does your telephone closet look like this?

Okay, maybe not as bad… but admit it, you’re still tired of maintaining it.

 

Let’s face it, the conventional desk phone is following in the footsteps of the postage meter. And industry forecasts point to the end of the analog phone line in the not so distant future. Many of the conventional systems still in use are reaching end-of-life due to issues related to parts and service availability, or in some cases, becoming obsolete because of a lack of features available in today’s technology.

 

When a traditional phone system is upgraded to a modern one that is hosted and managed online by a carrier/provider, you can eliminate analog phone lines and their costly monthly charges by moving phone calls to the Internet. Oftentimes the return on investment (ROI) will offset the new investment… if not justify it outright.

Hosted PBX

Ready to move your phone system from the closet to the Cloud?

This widely adopted and proven method, commonly known as Voice over Internet Protocol (VoIP) is much more than just new handsets. The key features of this advanced functionality that provide maximum productivity include

 

  • Auto attendant
  • Automatic call routing
  • Extension dialing
  • Ring (hunt) groups
  • Music on hold
  • Call recording
  • Internet faxing
  • Email to voicemail
  • Soft phone integration
  • Many more standard features

 

By installing the system on your LAN/WAN and connecting it to the Cloud via the Internet, you can also take advantage of built-in Unified Communications (UC) technology.

Unified Communications (UC)

Join the mobile collaboration revolution!

Tear down silos and bring it all together on one virtual platform!

UC provides immediate and mobile access across all devices. From your desktop or laptop, tablet or smartphone – over landline, cellular or Wi-Fi – collaboration and productivity tools are at your disposal. Key capabilities include

 

  • HD audio
  • Video calling
  • IM chat
  • Presence (status management)
  • Screen and file sharing
  • Conference bridge
  • Contacts integration

 

The key benefits of a UC platform are

 

  • Improved team collaboration
  • Increased user productivity
  • Enhanced customer experience
  • Reduced travel costs

 

All of the above are fully integrated into the hosted managed VoIP solution.

Contact Center

Transform customer service and transform your business!

Contact center software as part of the hosted PBX solution will enable your company to enhance all of its customer communications in flexible and powerful ways. Systems can be deployed and scaled quickly and easily. Key functionality includes

  • CRM integration
  • Remote agent integration
  • Interactive voice response (IVR)
  • Intelligent call routing (ICR)
    • Skills based
    • Priority based
  • Multi-channel communications
    • Voice
    • Chat
    • Email
    • Desktop sharing
    • Web call back
  • Analytics reporting
  • Outbound call notifications
  • Real time monitoring

Unify your employees on a collaborative platform to promote teamwork and maximize productivity gains and better business outcomes.

Equipment

Options to meet all requirements and any budget!

Whether you want handsets and accessories with all the bells & whistles or just need the basics, we will develop a solution customized to meet your need requirements.

Premise-Based IP

Prefer to keep it in-house and low tech?

Interested in the features and benefits of IP enabled phones and want all the UC capabilities, but not interested in third-party hosting and would rather manage it yourself on-site? No problem, this can also be accomplished. The key difference is in the acquisition method. If you want to own your phone equipment, then you can purchase it and we will perform a professional installation with a full warranty.

Legacy Phone System Repair

Maintain it until it dies?

So you’re planning on draining all the life you can out of your traditional phone equipment, but are in need of repairs? We can assist with a referral to a third-party contractor with decades of qualified expertise across most on-premises legacy systems.

Get in touch

  • 805.657.2678
  • 805.371.4435
  • richard@radtechtel.com
  • 3835 E. Thousand Oaks Blvd
  • Suite 246
  • Westlake Village, CA 91362

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